Refund Policy

If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us to report the problem.

We are happy to replace a Product with the same (if possible) or a similar product if the wrong item is delivered or if the Product arrives in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:

For any return: replacement request must occur within 24 hours of delivery.
For quality replacements or store credit we require a photo of the product taken and delivered to us via our email or WhatsApp (+91-8447435743) within 24 hours of delivery.

Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for by you. Please follow the directions on the Instructions card called "How to Care for your Bouquet"

For Products that are not shipped at all, we will provide a replacement Product or full refund if desired if requested within 48 hours of placing the order. For Products that are delivered late due to a processing error by us, we will provide a replacement Product. For Product that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund. In certain situations with extenuating circumstances, we may provide a replacement Product. If this is the case for you, please contact us via our Contact Form.

From time to time a flower ordered may not be available due to quality or availability issues. In these rare instances We reserve the right to substitute a flower of equal or greater value. We cannot provide refunds in these instances, and we appreciate your understanding. 

For Product that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we may provide a replacement Product on a case by case basis pending timing of delivery of the original Product. If this is the case for you, please contact us via our Contact Form.

If you have any questions or concerns please reach out and let us know how we can help! Thank you so much for your patronage.

In case of refund, It may take 8-10 working days to reflect in your bank account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leprecis.com.